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Kürzere Gespräche durch CRM-Integration

Mai 23, 2017 / Evolve IP

Nutzen Sie CRM- oder Ticketing-Systeme, um Ihre Kundenkontakte zu registrieren? Müssen Ihre Mitarbeiter im Kundenservice immer zwischen mehreren Anwendungen hin und her wechseln, um die richtigen Kundendaten zu suchen? Sie können nun Zeit sparen!

Wenn Ihr CRM- oder Ticketing-System mit den Kundenkontaktlösungen von Evolve IP verknüpft wird, wissen Sie immer sofort, wer warum bei Ihrem Kundendienst anruft. Die Dauer eingehender Anrufe wird somit um 20 % verkürzt. Da die Agents nicht mehr zwischen mehreren Anwendungen wechseln müssen, passieren auch weniger Fehler.

Ein gutes Gespräch beginnt schon, bevor das Telefon klingelt

Durch die Telefonnummer des Anrufers und seine Auswahl im IVR-Optionsmenü werden automatisch relevante Daten aus der Kundenkartei gefiltert und dem Mitarbeiter auf dem Bildschirm angezeigt. Und das schon, bevor das Telefon klingelt!

Vorteile:

  • Um bis zu 20 % kürzere Gespräche
  • Weniger Ärger für Kunden und Mitarbeiter
  • Für jeden Mitarbeiter mit Kundenkontakt verfügbar
  • Standardintegration mit bekannten CRM- und Ticketing-
  • Systemen wie z. B. Salesforce, Microsoft Dynamics, Zendesk und Skype for Business.
Categories: Call Center Unified Communications
Empfehlung für Ihr Unternehmen
Die Evolve IP Compliance CloudTM

Compliance, die Einhaltung guter Unternehmenspraktiken, ist eine Art, wie man Geschäfte macht...kein nachgeordneter Gedanke, der erst bei Kundenbedarf zum Thema wird.

Evolve IP verfügt über eine spezifische Compliance- und Sicherheitspraxis. Dabei arbeiten wir mit zwei der weltweit führenden Anbieter von ausgelagerten Compliance-Auditlösungen, Grant Thornton und Ernst & Young, zusammen, um unseren Kunden die Erweiterung ihrer Compliance auf unsere lückenlos auditierte Cloud zu ermöglichen. Dadurch sind wir in der Lage, die Dokumentation und Zusicherungen bereitzustellen, die andere einfach nicht anbieten können, dazu gehören u.a. HIPAA / HITRUST, PCI-DSS (alle 12 Anforderungen), SOC 2/3 und andere. Die Compliance CloudTM beinhaltet echte Client Isolation, Verschlüsselung während der Übertragung und bei Speicherung, private VLANs, Firewalls und Dutzende anderer Sicherheitsmaßnahmen.

 
 

Die Compliance können regional variieren

What Our Clients Say
  • “Die Contact Center-Software sorgt für weniger Stress in der Abteilung. Letztlich sorgt das wiederum für zufriedenere Kunden”

    Robert Jonker, Leiter des Kundenservice von iBOOD

  • “Unser altes System hatte keine Monitoringfunktion. Jetzt bekomme ich jederzeit eine Übersicht über alle KPIs, wenn ich sie benötige.”

    Willie Brouwer, Vertriebschefin - Prénatal

Was die Experten meinen

Unsere von Analysten gepriesenen Lösungen bauen auf einer erstklassigen, konformen Architektur auf, die Spitzentechnologien nutzt, die in Unternehmen bekannt sind und Vertrauen genießen.

Gartner

Wir setzen in allen Bereichen technologische Spitzenlösungen ein, u.a.: Notfallwiederherstellung, Contactcenter, Unified Communications, DaaS, IaaS. Unsere preisgekrönten Dienste werden von Analysten anerkannt, von den Herstellern validiert und von Kunden empfohlen.

HITRUST

Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.

HIPPA

The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

Forbes

While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017".  They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification.  (Feb 2017). Forbes  also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept  2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

Evolve IP’s business collaboration tools and IP phone system dramatically improve employee productivity in the office and on the road with a Unified Communications as a Service (UCaaS) platform that fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, audio/web conferencing and more. The company also provides a sophisticated Web-based management portal, OSSmosis®, that allows administrators to easily configure system functions and quickly modify users without the need to reach out to a third party for changes.

Inc.

Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.

CSA STAR

Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America.  Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay would change the way we live and work.

Entrepreneur

Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

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